Lab401 FAQ


Where do you ship from?

All items are dispatched from our EU-based warehouse. You will receive a tracking number upon item dispatch. The address used on your purchase is printed as a label - please double check your address to avoid mistakes.

How are import duties / customs handled?

For all European Union destinations, all shipments are DDP - Delivered Duty Paid. This means all applicable VAT/TVA, shipping costs and customs fees are pre-paid. 
You will not be charged by the courier service / post office or customs.

For all destinations outside European Union, all shipments are DDU - Delivered Duty Unpaid. This means that your country's custom service impose a VAT/TVA/Import Duty on your shipment.

What shipping options are available?

We provide four types of shipping:

  • EU Standard Post
  • EU Express Post
  • International Standard Post
  • International Express Post


What are your payment options?

Purchase and payment can be made directly via this site, using Credit/Debit card or PayPal. 

If you require payment via international bank transfer, this can be arranged - please contact us directly. Please note, minimum order quantities apply to this method. Shipment will not proceed until funds are received.


Is VAT Applicable?

Lab401 is a Hong-Kong based company, and not subject to TVA.
However, all shipments are dispatched from European Union, and are DDP - Delivered Duty Paid in European Union.


Do you provide Law-Enforcement / Educational Discounts?

Discounts can be negociated for accredited law-enforcement agencies and educational institutions.


Do you offer Law-Enforcement Agencies and Government restricted products?

We do offer dedicated solutions for LEA and Government bodies. Please contact us for more details.