We recognise Generative AI as a powerful tool, but are also cautious about how it can, and should be implemented. We believe it's fair that people have a right to understand what is AI-Generated and what is not.
We strongly believe that customers trust Lab401 because they trust that our team have a deep understanding of the industry, the products we sell, the recommendations we make, and the support we give.
These are core values to our company - and we will not betray these values for the sake of convenience, laziness, cost-savings or industry trend.
We experiment with and use AI for for non-critical tasks (tasks where customers are not exposed / not impacted). Anything AI-processed will be clearly labelled as such.
This page serves as an "AI Canary" - you can check back here to see if something has changed.
Customer Service: 100% Human
- Our customer support team is 100% human.
- All responses are 100% written by humans.
- We do not use AI Auto-Responders.
- We do not process your emails or information through any AI system.
Text Content: 100% Hand-Written
- Product Descriptions: 100% Hand-written - No AI processing
- Articles: 100% Hand-written - No AI processing
- Pages: 100% Hand-written - No AI processing
Media Content: 90% Human / 10% AI
- Product Photographs: 100% Human
- Photograph pipeline: AI Used for some upscaling
- Product Illustrations: Generative AI used for some product "how to use" illustrations (non-product photos only)
- Product Videos: Limited Generative AI used for illustrative videos only (2 videos to date)
- Blog Illustrations: Generative AI used for some Blog Illustrations (non-product photos only)
AI Tools:
Product Recommendation Tool
- Runs on our own servers, hosted in EU
- Locally hosted models, your data is not saved, processed or shared with third parties.
AI Help Robot
- Runs on our own servers, hosted in EU
- Locally hosted models, your data is not saved, processed or shared with third parties.