COVID19 Update

Posted by Lab401 Steve on

Lab401's warehousing and logistics are based in France, which introduced restrictions to non-essential commerce on March 14. After two weeks of data, we can confirm Lab401's operations

  • Order processing operational (< 24h)
  • Customer Support operational (< 24h)
  • Shipping operational but modified

Regular postal systems are saturated; to guarantee your delivery we are sending all shipments via courier. Likewise, we are providing free insurance with all shipments during this time.

For European Shipments:

  • Paid shipping increased to 19€ All shipments via courier
  • Free shipping from €250
  • Urgent / Express shipping is operational
  • Some EU destinations are restricted.
    • Italy: No deliveries to: Ariano Irpino, Polla, Sala Consilina, Atena Lucana, Caggiano, Medicina, Montebello Ionico et San Lucido
    • Portugal: No deliveres to Ovar

For International Shipments:

  • Standard Shipments Suspended
  • Urgent / Express shipping is operational
  • Some destinations are restricted.
    • Singapore: Deliveries to company addresses are suspended until May 7.
    • South Africa: Deliveries are suspended until the end of restrictions.
    • Argentina, Bolivia, Ecuador, Panama, Peru and Venuzuella: Deliveries are suspended until the end of restrictions.

Full information is available via our carrier: https://www.chronopost.fr/en/flash-infos/04072020-international-shipping-covid-19

Please note, although orders are processed and dispatched within 1 business day, we have noticed that the courier services are experiencing delays before processing new packages. This is out of our control, and appears to fluctuate from same-day to up to 3 business days.

We will update this thread if and when the situation changes.

In the meantime, we are using the imposed quarantine to put the finishing touches on new products.

Stay safe and informed -

Steve and the Lab401 Team


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