iCopy-XS: Fixing the "Boot Timeout" problem

Each iCopy-XS has an internal microSD card that stores its operating system and files. If your iCopy-XS is showing the dreaded "BOOT TIMEOUT" error - it means that there's a problem with your device's microSD card - and so the device can't boot.

Potentially, there are multiple causes for the problem:

• MicroSD card is incorrectly seated (poor connection)
• MicroSD is corrupted due to unsafe unmounting (unexpected power down)
• MicroSD is fatigued due to too many read / write cycles
• MicroSD is dead

Fortunately, even if you're out of warranty, this problem can be fixed quickly and easily by re-writing the existing card, or writing a new microSD card. You don't need any specialist tools - no soldering is required, no screwdrivers required.

We recommend replacing the microSD card with a new microSD card of reliable provenance and decent quality.

You will need:

• A new microSD card of at least 32GB
• The iCopy-XS microSD image, downloaded here: iCopy-XS microSD Image
• A tool to write the microSD image (we recommend Balena Etcher)

Step 1

Getting access to the microSD card is surprisingly straight-forward. Place your iCopy-X on a flat surface, and prepare your tools.

Place your iCopy-X on a flat surface

Step 2

With an opening tool, gently work the tool between the metal part at the top of the device, and the grey body of the device.

You can use a dedicated opening tool, a guitar pick, or any other slim, sturdy tool. In order to not damage your device - we do not recommend using metal devices (screwdrivers, cutlery.. etc).

Use an opening tool to gently lever the top part out

Step 3

Work your way around the perimeter of the tool, and you'll finally be able to slide the metal part out.

Gently separate the top part of the device

Step 4

The microSD card is situated at the top of the PCB. Depending on the make, model and manufacturing run of your device, the microSD card may be fixed in place with hot glue.

If that's the case, you'll need to gently remove the hot glue: we recommend using something like a toothpick to slowly lever it away. Do NOT use metal objects - if you slip, you may cut traces on the PCB.

Liberate the microSD Card

Step 5

The microSD is seated in a push-click style holder - so you'll need to push it in until you hear the click, and then you can remove it.

Remove the microSD Card

Step 6

Whether you're using a new microSD card or will take your chances rewriting the old one - it needs to be flashed.

Using a microSD adaptor and your computer, download the iCopy-XS image, and your image writer of choice (we recommend Balena Etcher).

Write the new microSD Card

Step 7

When the writing is complete, insert the microSD card into your device.

Insert the new microSD Card

Step 8

Close your device, and you're ready to boot!

Close the device

Step 9

Depending on the state of your device you may need to immediately update the device: https://icopyx.com/pages/update-your-icopy-x

The firmware is linked to your serial number - and so the software may need to be updated to bring the downloaded image up to date with your serial number.