Lab401 Delivery Protection

Lab401 Delivery Protection

  • €8.00


Lab401 Delivery Protection allows you to order with confidence - if your order is lost or damaged, we can expedite the replacement process, instead of waiting for the carrier to investigate.

  • Without Protection full responsibility for the package is transferred to you at the moment of shipping. Any claims for loss or damage must be addressed directly with the delivery agency.
  • With Protection Lab401 remains fully responsible for the package right up to delivery. If the package is lost or damaged, the package can be immediately resent upon receipt of proof.

Please note - any packages that are damaged on receipt (IE, box or plastic sachet are broken open) must be refused and not signed for.

Delivery Protection is automatically added for free to orders over 250€, but can also be added for a small fee to all orders.

SHIPPING & PACKAGING

Where do you ship from?

All items are dispatched from our EU-based warehouse. You will receive a tracking number upon item dispatch. The address used on your purchase is printed as a label - please double check your address to avoid mistakes.

When will my order be dispatched?

Lab401 dispatches orders Monday - Friday.
All orders placed before 12PM GMT+1 will be dispatched the same day. All orders placed after this cutoff time will be dispatched the next business day.

For example:

  • An order placed Friday, 9AM GMT+1 will be dispatched the same day.
  • An order placed on Friday, 6PM GMT+1 will be dispatched Monday.
  • An order placed on Saturday will be dispatched Monday

For any questions, please contact customer support.

What shipping options are available?

We provide four types of shipping:

  • EU Standard Post
  • EU Express Post
  • International Standard Post
  • International Express Post

How are import duties / customs handled?

For all European Union destinations, all shipments are DDP - Delivered Duty Paid. This means all applicable VAT/TVA, shipping costs and customs fees are pre-paid. 
You will not be charged by the courier service / post office or customs.

For all destinations outside European Union, all shipments are DDU - Delivered Duty Unpaid. This means that your country's custom service impose a VAT/TVA/Import Duty on your shipment.

Please note - a purchase is an explicit agreement of our terms and conditions. Any products refused by clients will not be refunded.

Delivery Protection

Is my delivery protected?

For orders over 250 Euro, Lab401 automatically provides door to door delivery protection.

Lab401 Delivery Protection means we remain fully responsible for the package right up to delivery. If the package is lost or damaged, the package can be immediately resent upon receipt of proof.

For orders less than 250 Euro full responsibility for the package is transferred to you at the moment of shipping. Any claims for loss or damage must be addressed directly with the delivery agency.

Delivery Protection for orders under 250 Euro can be purchased at checkout easily and cheaply.