Lab401's warehousing and logistics are based in France, which introduced restrictions to non-essential commerce on March 14. After two weeks of data, we can confirm Lab401's operations
Order processing operational (< 24h)
Customer Support operational (< 24h)
Shipping operational but modified
Regular postal systems are saturated; to guarantee your delivery we are sending all shipments via courier. Likewise, we are providing free insurance with all shipments during this time.
For European Shipments:
Paid shipping increased to 19€All shipments via courier
Free shipping from €250
Urgent / Express shipping is operational
Some EU destinations are restricted.
Italy: No deliveries to: Ariano Irpino, Polla, Sala Consilina, Atena Lucana, Caggiano, Medicina, Montebello Ionico et San Lucido
Portugal: No deliveres to Ovar
For International Shipments:
Standard Shipments Suspended
Urgent / Express shipping is operational
Some destinations are restricted.
Singapore: Deliveries to company addresses are suspended until May 7.
South Africa: Deliveries are suspended until the end of restrictions.
Argentina, Bolivia, Ecuador, Panama, Peru and Venuzuella: Deliveries are suspended until the end of restrictions.
Full information is available via our carrier: https://www.chronopost.fr/en/flash-infos/04072020-international-shipping-covid-19
Please note, although orders are processed and dispatched within 1 business day, we have noticed that the courier services are experiencing delays before processing new packages. This is out of our control, and appears to fluctuate from same-day to up to 3 business days.
We will update this thread if and when the situation changes.
In the meantime, we are using the imposed quarantine to put the finishing touches on new products.
This Black Friday / Cyber Monday, enjoy 10% discounts and 5000€ in store credit! Starting Friday until Monday, (almost) everything is 10% off storewide. And - the Hamster Hunt is back for Black Friday with 5000€ of store credit to be won!
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